habiba sugich
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UX / Service Design

A holistic partnership between Fjord, Accenture, and Boston Scientific to create a data-driven health digital health solution to help reduce the cost of treating chronic cardiovascular conditions. A service design visioning and product design effort that looked to create a user-centered, innovative Care Pathway Transformation program with Boston Scientific and Accenture Interactive. 

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We interviewed and shadowed various users (nurses, care coordinators, physicians) and played out a patient journey blueprint with care pathway transformation programs and identified gaps and potential solution areas. After several iterations, we then proceeded to document detailed current and future-state care journeys. 

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After attending a few working sessions with stakeholders from Boston Scientific and Accenture, we conducted extensive secondary research. I produced a competitive analysis with companies and services that were experientially elevating customer expectations. 

We created rapid mockup screens for both the patient and care coordinator to test how different interactions could flow and test hierarchy of information. 

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After our first sprint, we presented preliminary mockups to Karolinska Hospital in Sweden to validate and question our findings moving forward. 

 

Patient-Facing Mockups

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Nurses and care coordinators are pained with antiquated systems and pencil-and-paper backlogs to capture and share information. To enhance the enrollment experience for both the patient and care coordinator, we set out to learn more about their pain points. After several rounds of digesting and synthesizing primary research,  we created a care coordinator-facing prototype to enroll patients into the Care Pathways Transformations program.

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Care Coordinator-Facing Mockups

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